FAQ's
Artwork
What format should I send my artwork in?
What if I cannot get the artwork in the correct format?
What is PMS color matching and why does my artwork have PMS numbers next to the color boxes?
Where should I send my artwork?
Placing An Order
Where can I place an order?
What happens after I place my order?
Payment Information
How can I pay for my orders?
Rush Orders
What if I have a rush order?
Minimum’s, Samples & Unprinted Items
What is the minimum quantity I can order of a particular item with my logo?
Can I order a sample before I purchase a product?
Over/Underruns
What is an Over/Underrun?
Shipping Information
How do you ship my items?
ARTWORK
WHAT FORMAT SHOULD I SEND MY ARTWORK IN?
Please submit artwork in Adobe Illustrator (preferred format) or in an EPS file with all text converted to outlines.
WHAT IF I CANNOT GET THE ARTWORK IN THE CORRECT FORMAT?
We will need to recreate your logo. Additional art charges may apply.
WHAT IS PMS COLOR MATCHING AND WHY DOES MY ARTWORK HAVE PMS NUMBERS NEXT TO THE COLOR BOXES?
Pantone Matching System. Please specify your Pantone color by number. We will match your PMS number as close as possible.
WHERE SHOULD I SEND MY ARTWORK?
art@peacockpromotions.com You will receive an auto-reply that we have received your artwork.
PLACING AN ORDER
WHERE CAN I PLACE AN ORDER?
Please contact us at Peacock Promotions 952-697-6222 or contact your sales representative directly.
WHAT HAPPENS AFTER I PLACE MY ORDER?
Artwork is approved by the client.
Your order is submitted to the vendor.
The vendor is contacted to obtain order status.
The client is informed of estimated ship date.
We will then receive tracking information from the vendor.
The client is contacted once their order has been received.
We will keep you informed as to your order status throughout the ordering process.
PAYMENT INFORMATION
HOW CAN I PAY FOR MY ORDERS?
New clients are required to pre-pay their order up front with any over/under runs and shipping invoiced after the product is delivered. Once you have placed your initial order, subsequent orders are “due on receipt.” Due to the permanent nature of producing custom products, all first-time orders must be paid for before shipping. We accept Cash, Check, Visa, Mastercard,and American Express. Once you have placed your initial order you will be put on Account Status and orders are then “due on receipt.”
RUSH ORDERS
WHAT IF I HAVE A RUSH ORDER?
Rush orders are handled on a case-by-case basis and are usually dependent on the product and turn around time. We pride ourselves on our quick turnaround times and try to accommodate all orders. We will offer alternative suggestions if the exact item you are looking for cannot be obtained in the time frame needed. However, if the in-hands date is less than the standard lead time allotted by the supplier, we will use our business relationships to acquire the product for you on time. Standard charges apply. If you need immediate help do not hesitate to call us directly and we can suggest our most popular items! 952.697.6222
MINIMUMS, SAMPLES & UNIMPRINTED ITEMS
WHAT IS THE MINIMUM QUANTITY I CAN ORDER OF A PARTICULAR ITEM WITH MY LOGO?
All imprinted orders require minimum quantities. We specialize in corporate orders and are not a specialty retailer for individual orders. That said, we will get you whatever you need and “less than minimum quantity” charges may apply.
CAN I ORDER A SAMPLE BEFORE I PURCHASE A PRODUCT?
Absolutely. Your sample will be BLANK and will be charged to your future order.
OVER/UNDER RUNS
WHAT IS AN OVER/UNDER RUN?
Depending on the item that you order, that quantity can vary from 5% - 10%. We reserve the right to ship up to 10% over or under the quantity ordered. We make every effort to meet your quantity exactly, but overruns are billable unless prior arrangements are made. Generally we always try to run a few extra pieces in case there are quality issues. We want to make sure that you receive the best items we produce. This is a standard practice in our industry.
SHIPPING INFORMATION
HOW DO YOU SHIP MY ITEMS?
The standard ship method is UPS or Fed-Ex. In most cases, the product can be shipped ground to save on shipping costs. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like. If your in-hands date requires that the product be expedited, those costs will be passed along to you.